Introduction
Aurora Insurance Company Limited respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, process and protect information submitted through this website.
Who We Are
Aurora Insurance Company Limited
Website: www.aurorainsurance.co.za
Email: compliance@aurorainsurance.co.za
Telephone: +27 (0)11 885 6699
Aurora is a licensed non-life insurer focused on trusted insurance partnerships across personal, commercial and specialist insurance solutions.
What Personal Information We Collect
We may collect personal information when you:
- Submit a contact or enquiry form
- Contact us by email or telephone
- Request information regarding our products or services
Information collected may include:
- Name and surname
- Email address
- Telephone number
- Company details (where applicable)
- Information voluntarily submitted through forms or enquiries
Where required, we will inform you:
- What information is being collected
- Why it is being collected
- Whether providing information is mandatory or voluntary
- Any consequences of failing to provide required information
- Your rights relating to the information collected
How We Use Your Information
We use personal information to:
- Respond to enquiries
- Provide information about our services
- Improve customer support and communication
- Maintain website security and performance
- Meet legal and regulatory obligations
We only process personal information for legitimate business purposes and in accordance with applicable laws.
Direct Marketing
Aurora Insurance Company Limited will only send marketing or promotional communications where consent has been obtained or where otherwise permitted by law.
You may opt out of marketing communications at any time.
Cookies
This website may use cookies to improve website functionality and user experience.
Cookies help us understand website performance and may be used for basic analytics and functionality. You may adjust your browser settings to refuse cookies if preferred.
Embedded Content and Third-Party Services
This website may contain embedded content or links to third-party websites.
Third-party websites operate under their own privacy policies and Aurora Insurance Company Limited is not responsible for their privacy practices or content.
How We Protect Your Information
We take reasonable technical and organisational measures to safeguard personal information against unauthorised access, misuse, loss or disclosure.
Sharing of Information
Aurora Insurance Company Limited does not sell personal information.
Information may only be shared where required:
- To fulfil a service request
- For regulatory or legal compliance
- Where required by law
Personal information will not be transferred outside South Africa unless appropriate legal protections are in place or where permitted by law.
Your Rights
Under POPIA, you may request:
- Access to personal information we hold about you
- Correction of inaccurate, incomplete or outdated information
- Deletion of information where legally permissible
- To object to the processing of personal information for certain purposes, including direct marketing
Requests may be submitted using the contact details below.
Aurora Insurance Company Limited will respond to requests in accordance with applicable legal and regulatory timeframes.
Email: compliance@aurorainsurance.co.za
Updates to This Policy
Aurora Insurance Company Limited may update this Privacy Policy from time to time. Updates will be published on this page.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Aurora Insurance Company Limited
47 Corlett Drive, Illovo Ext 1, Johannesburg, Gauteng, 2196
Email: compliance@aurorainsurance.co.za
Telephone: +27 (0)11 885 6699